--- title: Plans & Billing subtitle: Choose the right plan for your field service business and manage your subscription icon: credit-card order: 11 alt_slug: abonnements excerpt: Understand the Free, Solo, and Pro plans, subscribe via Stripe, purchase SMS credits, and manage your billing -- all from the subscription page. --- ## Overview Check-in ARTISAN offers a tiered pricing model designed to grow with your business. Whether you are just starting out with a handful of clients or running a busy multi-technician company, there is a plan that fits. The Free plan lets you get started immediately with no payment required, while the Solo and Pro plans unlock higher limits and SMS reminders as your business grows. ## All Plans Include Every plan -- including the Free plan -- gives you access to the core features of Check-in ARTISAN: - Quotes and invoices - Public web page - Customer portal (customers can request site visits online) - Support ## Available Plans ### Free Plan The Free plan is perfect for new contractors or solo trades professionals just getting started. **Included in the Free plan:** - Up to **50 customers** - Up to **100 jobs** - **Unlimited** site visits - All core features (scheduling, invoicing, customer management) - No credit card required - No time limit -- use the Free plan for as long as you need **What is not included:** - SMS reminders The Free plan is not a trial -- it is a fully functional tier with no expiration date. If your field service business operates within these limits, you can use Check-in ARTISAN indefinitely at no cost. ### Solo Plan The Solo plan is designed for established solo contractors or small companies that have outgrown the Free plan limits. **Pricing:** - **EUR 14.90 per month** (billed monthly) - **EUR 149 per year** (billed annually -- save EUR 29.80 per year) **Included in the Solo plan:** - Up to **200 customers** - Up to **400 jobs** - **Unlimited** site visits - SMS messaging capability ### Pro Plan The Pro plan is built for busy field service companies, multi-technician operations, and businesses that need no limits on their growth. **Pricing:** - **EUR 29.90 per month** (billed monthly) - **EUR 299 per year** (billed annually -- save EUR 59.80 per year) **Included in the Pro plan:** - **Unlimited** customers - **Unlimited** jobs - **Unlimited** site visits - SMS messaging capability ### Plan Comparison at a Glance | Feature | Free | Solo | Pro | |---|---|---|---| | Customers | 50 | 200 | Unlimited | | Jobs | 100 | 400 | Unlimited | | Site visits | Unlimited | Unlimited | Unlimited | | SMS messaging | No | Yes | Yes | | Monthly price | EUR 0 | EUR 14.90 | EUR 29.90 | | Annual price | EUR 0 | EUR 149/year | EUR 299/year | ## Subscribing to a Plan When you are ready to upgrade, the subscription process is quick and secure. ### Accessing the Subscription Page Navigate to **Subscription** in the sidebar. This page displays all available plans, your current plan status, and options for managing your subscription. ### Choosing a Plan The subscription page displays three plan cards: **Free**, **Solo**, and **Pro**. 1. Review the plans and choose either **Solo** or **Pro**. 2. Choose your billing frequency: **yearly** (recommended -- saves two months per year) or **monthly**. 3. Click the **Subscribe** button for your chosen plan. ### Stripe Checkout Check-in ARTISAN uses **Stripe** as its payment processor. When you click Subscribe, you are redirected to a secure Stripe Checkout page where you can: - Enter your credit or debit card details. - Review the plan and pricing before confirming. - Complete the payment securely. All payment processing happens on Stripe's servers. Check-in ARTISAN never sees or stores your full card number. ## SMS Credits SMS messaging is available on the Solo and Pro plans. To send SMS messages, you need to purchase credits. ### How SMS Credits Work Each SMS message you send consumes one credit. Credits are purchased in packs and added to your company's balance. They do not expire, so you can purchase them at your own pace. ### Purchasing SMS Credits 1. Navigate to the **Subscription** page. 2. Scroll to the **SMS Credits** section. 3. Choose from the available credit packs (various quantities at different price points). 4. Complete the purchase through Stripe Checkout. Credits are added to your company's balance immediately after purchase. ### Monitoring Your Balance Your current SMS credit balance is displayed on the subscription page. Keep an eye on it and purchase additional credits before you run out, especially if you use SMS for site visit reminders or customer updates. ## Managing Your Subscription ### Billing Portal Check-in ARTISAN provides access to the **Stripe Billing Portal** where you can manage all aspects of your subscription and payment details. From the billing portal, you can: - **Update your payment method** -- Change the credit or debit card on file. - **View invoices** -- Access and download PDF invoices for all past payments. - **Review billing history** -- See a complete record of charges, refunds, and credits. To access the billing portal, click the **Manage billing** button on the subscription page. You will be redirected to the Stripe-hosted portal. ### Changing Plans To upgrade or downgrade your plan: 1. Visit the **Subscription** page. 2. Select the new plan you want. 3. Confirm the change. **Upgrading** takes effect immediately. You will be prorated for the remainder of your current billing period. **Downgrading** takes effect at the end of your current billing period. You retain access to the higher plan's features until then. Make sure your usage (customers, jobs) fits within the lower plan's limits before the change takes effect. ## Cancellation If you need to cancel your subscription, you can do so from the subscription page. ### How Cancellation Works 1. Click the **Cancel subscription** button. 2. Confirm the cancellation. ### Grace Period When you cancel, your subscription does not end immediately. Instead, you enter a **grace period** that lasts until the end of your current billing cycle. During the grace period: - You retain full access to all features of your current plan. - Your company continues to function normally. - The subscription page indicates that your plan is set to expire on a specific date. ### Resuming During the Grace Period Changed your mind? During the grace period, you can **resume** your subscription. Click the **Resume** button on the subscription page, and your plan will continue as if you never cancelled. No additional charges are applied until your next regular billing date. ### After the Grace Period Once the grace period ends: - Your company reverts to the **Free plan** limits. - If your current usage exceeds Free plan limits (more than 50 customers or 100 jobs), you will not lose any data, but you may be prompted to upgrade to continue adding new records. - SMS messaging becomes unavailable until you resubscribe to a paid plan. ## Usage Tracking Check-in ARTISAN tracks your company's usage to help you understand where you stand relative to your plan's limits. ### What Is Tracked - **Customer count** -- The total number of active customers in your company. - **Job count** -- The total number of jobs registered in your company. - **SMS credits** -- Your remaining SMS credit balance. ### Approaching Limits As you approach your plan's limits, Check-in ARTISAN will notify you in advance. For example, if you are on the Solo plan with 190 out of 200 customers, you will see a notification suggesting that you consider upgrading. This gives you time to plan ahead rather than hitting a wall unexpectedly. ### Exceeding Limits If you reach your plan's limit for customers or jobs: - Existing data is fully preserved -- nothing is deleted. - You will be unable to add new records beyond the limit until you upgrade. - A clear message explains which limit you have reached and which plan would accommodate your needs. ## Demo Company Restrictions If you are browsing the **demo/training company**, subscription actions are blocked. This includes: - Subscribing to a plan. - Purchasing SMS credits. - Accessing the billing portal. - Cancelling or resuming a subscription. These restrictions exist because the demo company is a shared environment that resets nightly. To manage a real subscription, switch to your own company. ## Frequently Asked Questions ### Do I need a subscription to use Check-in ARTISAN? No. The Free plan gives you access to all core features with no payment required. You only need a subscription if you exceed the Free plan's limits or want SMS messaging. ### Can different companies be on different plans? Yes. Plans are linked to individual companies, not to your user account. If you manage multiple companies, each one can be on a different plan based on its needs. ### What happens to my data if I downgrade? Nothing is deleted. Your existing customers, jobs, site visits, and invoices are fully preserved. However, if your usage exceeds the lower plan's limits, you will not be able to add new records until you either upgrade again or reduce your usage. ### Can I switch between monthly and annual billing? Yes. Contact support or manage this through the Stripe billing portal. Switching to annual billing saves you approximately two months of subscription costs per year. ### Are SMS credits shared between companies? No. SMS credits are purchased per company and belong to that company only. Each company maintains its own credit balance. ### Is my payment information secure? Absolutely. All payment processing is handled by Stripe, a PCI Level 1 certified payment processor. Check-in ARTISAN never stores your full card details. ## French Anti-Fraud Software Compliance If your field service business is located in France and you are subject to VAT, French law (Article 88 of the Finance Act 2016, in force since 1 January 2018) requires you to use certified invoicing, accounting, or management software. The law aims to prevent VAT fraud by requiring software to guarantee the inalterability, security, conservation, and accessibility of invoicing data. ### Does Check-in ARTISAN comply? Yes. Check-in ARTISAN is designed to meet all the criteria defined by French tax law: - **Sequential, uninterrupted invoice numbering:** invoice numbers are assigned automatically and can never be duplicated or skipped within a company. No gaps, no manual overrides. - **Inalterability:** once an invoice is recorded, its data and sequence number are preserved. The system does not allow silent deletion or modification of the invoice audit trail. - **Data conservation:** all invoice data is retained and accessible at any time from the admin panel. ### Your certificate of conformity (attestation de conformite) As a Check-in ARTISAN customer operating in France, you automatically have access to your **certificate of conformity** (attestation de conformite) from the Subscription page. This document certifies that Check-in ARTISAN meets the requirements of Article 88 of the Finance Act 2016. You can download it at any time and present it to the French tax authorities (Direction generale des Finances publiques) if requested. The certificate identifies the software, the publisher (BlueRock Research and Development, Ireland), and confirms compliance with the four required criteria: inalterability, security, conservation, and accessibility of invoicing data. > If you need your certificate of conformity or have questions about French compliance requirements, contact us through the **Contact** page. --- ## Summary Check-in ARTISAN's subscription model is designed to be fair and flexible. Start with the Free plan at no cost, upgrade to Solo or Pro as your business grows, and manage everything through a simple, transparent interface. With Stripe handling the payments and clear usage tracking to help you plan ahead, you always know where you stand and what your options are.