SMS Reminders

Every contractor knows the frustration: you have blocked off a half-day for an installation job, prepared your tools and materials, and the client simply does not show up. No call, no message, just a wasted slot and lost revenue. Check-in ARTISAN's automated SMS reminders tackle this problem head-on.

Automatic, hands-off reminders

Once you configure your reminder preferences, Check-in ARTISAN takes care of the rest. The system automatically sends SMS messages to your customers before their scheduled site visits. You choose the timing, one day before, two days before, even a few hours before, and Check-in ARTISAN delivers the message without you lifting a finger.

Reduce no-shows dramatically

Industry data shows that automated appointment reminders reduce no-shows by 50 to 70 percent. For a busy field service company, that can mean recovering several visits per week that would otherwise have been lost. At typical contractor rates, the SMS reminders pay for themselves many times over within the first month.

Customizable message templates

The SMS messages are not generic robot texts. You can customize the message template to match your company's tone and personality. Include the customer's name, the job reference, the visit date and time, and your company's phone number. Make it feel personal because it represents your business.

Confirmation and cancellation

Customers can reply to the SMS to confirm or cancel their site visit. When they do, Check-in ARTISAN updates the appointment status automatically and notifies you. A cancelled appointment with two days' notice is infinitely better than a no-show, you have time to fill the slot with another job.

Follow-up messages

Beyond reminders, you can use SMS to send follow-up messages after site visits, thanking customers for their business, reminding them to book their next service call, or letting them know about seasonal promotions. It is a simple, direct way to stay connected with your clients and drive repeat work.

Transparent SMS costs

SMS messages are billed based on actual usage, with clear per-message pricing and no hidden fees. You can set monthly spending limits to keep costs under control. Your Check-in ARTISAN dashboard shows exactly how many messages were sent, delivered, and responded to, so you always know what you are spending and what you are getting in return.